For most people gambling is a fun and exciting recreational pursuit. However,for some individuals, gambling may result in addiction with devastating consequences for them, their families and their friends. At VicBet, we understand the dangers of gambling beyond your means. We want to protect all of our Customers against these risks. We want you to stay in control of your gambling and not allow gambling to control you.
At VicBet, we work with the Victorian Responsible Gambling Foundation who offer assistance to anyone who is affected personally or by a loved one's compulsive gambling. Together with the organisation Gambling Help, they offer a range of free services such as support groups, live chat and email counselling across numerous languages. For more information, you can visit the Victorian Responsible Gambling Foundation website at https://responsiblegambling.vic.gov.au/, or for free and confidential advice and support, contact Gambling Help their toll free number 1800 858 858.
We also recommend Relationships Australia who provide a range of support to problem gamblers and their families. Their website can be found at: www.relationships.org.
- Be Responsible - Are you developing a Problem?
- Recognising that you may be developing a gambling problem is the first step to regaining control.
- Gambling should be entertaining and not seen as a means of making money.
- Only gamble what you can afford to lose.
- Avoid chasing your losses.
- Keep track of the amount of time and funds you are dedicating to gambling.
Living with a gambling problem can be tough, but you are not alone. Confidential help and counselling is only a telephone call away at Gambling Help (Call 1800 858 858 Toll-free). At Gambling Help, you can engage with counsellors who understand that you need a safe and anonymous place to obtain information about problem gambling.
- Stay in Control
- We offer a number of facilities to help you keep control of your gambling.
Monitor Your Betting Transactions
You can readily access a full history of transactions, withdrawals and deposits through the "My Account" icon on our website or alternatively contact your friendly VicBet support staff on 1300 126 126.
A Deposit Limit can help you control the amount you spend on gambling and ensure that the punt doesn't become a problem for you. Research shows that gambling problems are reduced when punters decide in advance how much money they are willing to spend.
At VicBet, we offer a Deposit Limit facility that allows you to limit the amount you can deposit into your account on a daily, weekly, fortnightly or monthly basis. Any request to reduce an existing Deposit Limit will take immediate effect. If you wish to increase an existing Deposit Limit, the change will not take effect for at least seven (7) days to allow you to reconsider your change request.
Self-Exclusion (Temporary or Permanent)
Precluding yourself from accessing gambling websites, also known as 'self-exclusion', can be helpful in reducing your opportunities to gamble.
If you feel that you need a break from gambling, you can exclude yourself for our services for a specified period, or permanently. You can access the self-exclusion facility via the Responsible Gambling tab in the "My Account" section of our website.
Once you have self-excluded, you will be blocked from logging-in to the VicBet platform. You will also stop receiving communications from VicBet.
Please note that excluding yourself from the VicBet platform will not affect your ability to access the websites of other wagering providers. If you have decided to self-exclude from the VicBet platform, we strongly encourage you to also self-exclude from any other wagering provider with whom you have an account.
If you feel you need more help to stop gambling, you can download blocking software on your devices which are designed to prevent you accessing online gambling sites. There are a variety of providers of blocking software including:
- Betblocker (Available on Windows, Linux, Mac)
- Betfilter (Available on Windows, Android, Mac, iOS)
- Gamban (Available on Windows, Android, Mac, iOS)
- Gamblock (Available on Windows, Android)
- Netnanny (Available on Windows, Android, iOS)
- Preventing Children from Gambling
- VicBet only accepts members who are over the age of eighteen (18). We require all Customers to verify their identity by the earlier of:
- Three (3) days of opening their Customer Account; or
- Withdrawing any funds from their Customer Account.
In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:
- A current Australian Driver's Licence;
- A current Australian Passport; and/or
- A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
If you suspect that an underage person is using the VicBet platform, please contact us immediately and appropriate action will be taken.
- Responsible Gambling Regulations
- Codes of Practice
Certain States and regulatory authorities have enacted Codes of Practice and other protocols governing the conduct of wagering in their jurisdiction. Codes of Practice are voluntary codes of self-regulation and are to be read in conjunction with the relevant legislation, regulation and rules of the racing codes and sports betting authorities in each State and Territory.
VicBet is a member of the Victorian Bookmakers' Association and adheres to the Victorian Bookmakers' Association Reponsible Gambling Code of Conduct. A copy of the Code of Conduct can be downloaded from the VBA website.
The following Codes of Practice published by the South Australian Independent Gambling Authority have been adopted by VicBet in relation to its South Australian members.
- Advertising Code of Practice.
- Responsible Gambling Code of Practice
- Requirements for Systems and Procedures Designed to Prevent Children Betting
All Bookmakers will abide by the rules and regulations of the Government and the controlling bodies in the jurisdiction in which they propose to do business. All Bookmakers must be issued with a bona fide licence from the controlling body in their jurisdiction and operate under the authority and within the scope of that licence.
The respective Bookmaker Associations in each jurisdiction shall ensure the financial and character bona fides for all Bookmakers for whom they provide fidelity guarantees or, where applicable, ensure that obligations to Government Authorities are met.