Terms & Conditions

VicBet is the trading name of VicBet Pty Ltd (A.C.N. 661 312 849).

VicBet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.

VicBet is licensed by Racing Victoria and regulated by Victorian Gambling and Casino Control Commission (VGCCC) to accept wagers via the Internet 24 hours a day.

General Provisions

The provisions contained in these General Terms & Conditions are subject to change. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the VicBet Website. We will endeavour to promptly notify you of any material changes to these General Terms & Conditions.
Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
1. "Customer" means a registered holder of a VicBet Customer Account.
2. "Customer Credentials" means your VicBet User ID and access password.
3. "VicBet Rules" means any rules from time to time propagated by VicBet in respect of the VicBet Website and its use, and include:
  1. These General Terms & Conditions; and
  2. The VicBet Wagering Rules.
4. "VicBet Website" means our wagering website located at www.vicbet.com and includes the VicBet mobile app.
Any references to "you" or "your" in these General Terms & Conditions is a reference to a VicBet Customer.
Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to VicBet.
By opening an VicBet Customer Account, you agree to be bound by the VicBet Rules.
These General Terms & Conditions shall be governed by, and construed in accordance with, the laws of the State of Victoria and, in the event of any dispute arising from or in connection with these General Terms & Conditions, VicBet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
These General Terms & Conditions should be read in conjunction with the VicBet Wagering Rules accessible at https://www.vicbet.com/Rules.
You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.

Liability

To the maximum extent permitted by law, VicBet excludes all warranties (express or implied) relating to its wagering business and shall not have any liability for direct, indirect or consequential loss, damage, expense or injury suffered by any Customer.
Without prejudice to any other Rule, the maximum aggregated liability of VicBet in respect of any liability arising under or in connection with these General Terms and Conditions and/or Wagering Rules, howsoever arising (including by way of contract and/or under an indemnity in tort including negligence or any other theory of law) shall be limited to the total amount of the wager giving rise to the dispute.

Reserved Rights

We reserve the right to void any or all wagers and/or close the Customer Account of any individual or group attempting to defraud VicBet by any means including, without limitation, through the manipulation of the 'Official Prices' or the totalisator pools and associated dividends in any jurisdiction.
We reserve the right to, at any time, refuse any bet (or part of any bet) at our sole and absolute discretion, and without advance notification, subject to the Australian Rules of Racing and the Rules of Racing of Racing New South Wales. Circumstances in which we may refuse a Customer's bet include but are not limited to where the Customer is, or where we reasonably believe the Customer is:
1. Less than eighteen (18) years of age;
2. Placing the bet on behalf of a person who is or may be less than eighteen (18) years of age;
3. Placing the bet on behalf of a person other than the holder of the Customer Account in which the bet is placed;
4. Using a 'robot or any other automated process or application to place the bet;In breach of these Rules;
5. In breach of any applicable law;
6. Attempting to take a dividend that has changed since the bet was submitted; and
7. Attempting to place a wager on an event that has closed.
We reserve the right to refuse or cancel any bet where that bet was placed at a dividend which is objectively in error including, without limitation, where there is a misplaced decimal point or a match posted with the wrong favourite. In the event that we do elect to cancel such a bet or bets, we will use our best endeavours to notify affected Customers of the cancellation of their bets by email and/or telephone prior to the commencement of the event, however, any failure to do so will not preiudice our right to cancel the bet.
We reserve the right to refuse any bet where the requested bet would present an unacceptable liability/risk to VicBet's business. The acceptability of the liability/risk shall be determined at the sole and absolute discretion of VicBet.
We reserve the right to refuse or cancel any bets or deposits, restrict a Customer from accessing or withdrawing deposited or accrued funds, and to withhold winnings in respect of successful wagers, where:
1. We reasonably suspect that the Customer account has been unlawfully funded including via the misuse or fraudulent use of a debit card or other payment method. In such circumstances, VicBet further reserves the right to report the suspicious banking activity (including the details of the perpetrator) to any relevant authority, and to thereafter temporarily suspend or permanently close the relevant Customer Account/s.
2. We discover, or reasonably suspect, that the Customer resides at the same address, or is accessing their Customer Account from the same IP Address, as another existing or previous VicBet Customer. Such activity is deemed a breach of VicBet's 'Know Your Customer (KYC)' policy which is a condition of our wagering licence.
3. A Customer fails to promptly respond to any attempt by VicBet to contact them regarding the verification of their identity or banking credentials, the providence of any deposited funds, or any other activity in their Customer Account. Such a failure to respond is deemed a breach of VicBet's 'Know Your Customer (KYC)' policy which is a condition of our wagering licence.

Customer Identification

Identity Verification Requirements
1. Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) we are required to verify your identify in order for you to use your VicBet Customer Account.
2. VicBet requires that all Customers successfully verify their identity prior to Customers opening an VicBet Customer Account or placing a bet with VicBet.
3. If you have not successfully verified your identity by the time set out in the preceding Clause, your VicBet Customer Account will be suspended indefinitely during which period you will not be able to access wagering functionality or deposit or withdraw any funds.
4. In order to verify your identity, you may be required to provide supporting documentation including (but not limited to):
  1. A current Australian Driver's Licence;
  2. A current Australian Passport; and/or
  3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
  4. A bank statement showing the name of the account holder of the account used to deposit to VicBet.
5. We may request that any of the documents referred to above be provided in their original form or as certified copies.
6. All documents and certified copies must be provided in English.
Third-Party Identity Verification Services
1. VicBet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of VicBet Customers.
2. Your personal information may be supplied to any third-party engaged by VicBet to provide identity verification services.
3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

Management of Your Customer Account

Customer Information
1. You are responsible for ensuring that all personal information in your VicBet Customer Account is kept current. You must notify us immediately if any of your personal information changes. In the event that you fail to keep your Customer Account Details up to date, VicBet reserves the right to suspend your Customer Account pending verification of your correct details. At any time, VicBet may request you to provide information to confirm that your Customer Account Details are up to date (for example, photographic identification or proof of address).
2. You agree that, by opening a VicBet Customer Account, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about VicBet products, promotions, services and events from time to time.
3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third-party with access to your personal information including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third-party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body and in accordance with our Privacy Policy.
Customer Credentials
1. You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials have been compromised, you should notify VicBet immediately.
2. You are able to update your password via the VicBet Website.
3. If you have updated your password, VicBet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
Activity in Customer Account
1. You will be responsible for any and all activity in your VicBet Customer Account.
2. Any wagers submitted via the Internet using a VicBet Customer Account, will be deemed to have been validly submitted by the relevant Customer and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of VicBet Management.
3. You will not attempt to use the VicBet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder including through collusion.
4. You must not allow for another individual to access your VicBet Customer Account. If VicBet reasonably suspects that another person has accessed or used your VicBet Customer Account or has exercised control over your VicBet Customer Account or your betting activity, VicBet reserves the right to close or suspend your VicBet Customer Account, either temporarily or permanently, without further notice to you.
Errors & Miscalculations
1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your VicBet Customer Account.

Customer Conduct

Creation of Accounts
1. In order to open a VicBet Customer Account, you must be aged eighteen (18) years or above.
2. You must not open, or attempt to open, a VicBet Customer Account using another person's identity or personal information.
3. You must not access, operate or use, or attempt to access, operate or use, another person's VicBet Customer Account.
4. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
5. Except where expressly authorised by VicBet Management, you may not have more than one (1) VicBet Customer Account.
6. If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
  1. Open and unrestricted, we will transfer any funds in duplicate account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
  2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds remaining in any of your Customer Accounts following the voiding of pending bets will be refunded to you.
Use of Your Customer Account
1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying, the IP address of the device you are using to access the VicBet Website.
3. You will not use a proxy server, ''robot'' or other automated process or application to submit or place bets or other transactions to the VicBet Platform.
4. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the VicBet Website or when communicating with or referring to any VicBet's staff or representatives.
5. You will not be abusive or threatening towards VicBet staff in all of your dealings and communications with VicBet.
6. You are responsible for complying with local, national or state laws regarding your betting activity and use of your Customer Account.
Breach of VicBet Rules
1. If we believe that you have breached the VicBet Rules, or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
  1. Suspend or close your Customer Account (either temporarily or permanently);
  2. Impose restrictions on your Customer Account including preventing you from accessing said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
  3. Require you to complete an account rectification and/or re-activation process, or to re-complete the identity verification process;
  4. Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the VicBet Rules (regardless of whether you have previously provided such information) including, for example, requiring you to complete a statutory declaration, provide additional identification information, provide an undertaking regarding future conduct, or provide an authority to verify certain information with your financial institution; or
  5. Cancel, void or reverse any bets or transactions which were completed in contravention of the VicBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, VicBet without any liability on our part).

Banking

Deposits
1. You are able to fund your Customer Account by the following means:
  1. Debit Card (Please note that, in order to further protect our Customers against gambling beyond their means, we do not accept deposits via credit cards);
  2. Electronic Funds Transfer including via PayID; or
  3. Bank Deposit.
2. VicBet reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
3. If you use a debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card. (When sending a copy of the card, the middle 8 digits of the debit card may be redacted for security purposes.)
4. If we require that you provide us with a legible copy of your debit card pursuant to the preceding Clause, you must have provided that card, and had it successfully verified by VicBet Management, before you will be able to withdraw funds from your Customer Account.
5. Funds deposited into your VicBet Customer Account must originate from a bank account owned and/or controlled by you, and not any 3rd party. You agree to, upon request, provide VicBet with documentary proof of the source of any funds deposited into your Customer Account.
Withdrawals
1. VicBet requires that all deposited funds be turned over at least once before they can be withdrawn. For the avoidance of doubt, winnings from bonus bets are not subject to any turnover requirements.
2. You must have had your identity successfully verified before you are able to withdraw funds from your Customer Account.
3. If you use a debit card to fund your account, VicBet may (at its sole discretion) elect to deposit the proceeds back to the debit card used for the deposit.
4. For your first withdrawal to a bank account, you will be contacted by us to make sure the details you have entered are correct.
Transaction Fees
1. We do not charge our Customers transaction fees in respect of deposits or withdrawals except where those deposits are made by way of telegraphic transfer. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.
2. We may (at our sole discretion) elect to pass on charges levied by our financial institution (or the provider of our merchant facility) in respect of telegraphic transfers used to either deposit or withdraw funds into/from your VicBet Customer Account.

Fraud & Other Illicit Activity

VicBet reserves the right to withhold deposited funds, and/or any winnings to which you might otherwise be entitled, if we determine that your Customer Account has been funded fraudulently including via the misuse of a debit Card. Your Customer Account will also be immediately and permanently closed.
VicBet will report any instances of inappropriate or fraudulent use of your Customer Account, including the use of a debit card will be reported to the competent authority.
You agree and warrant that you will not cancel, or instigate any 'charge-backs', of any deposits made to fund your Customer Account without first obtaining the consent of VicBet. In the event that any deposits to your Customer Account are cancelled or 'charged-back', you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with said cancellations or 'charge-backs', including (without limitation) those incurred by VicBet in recovering the relevant amounts.
VicBet reserves the right to:
1. Seek the fullest civil and criminal sanctions against any Customer involved in financial crime; and
2. To notify the relevant sport's governing body, or relevant competent regulatory or legal authority, where we have reasonable grounds to suspect your involvement in financial crime or other illicit activity, without the need to provide you with prior notice.
If you dispute a financial transaction on your Customer Account relating to a third-party (e.g. Bank), VicBet may temporarily suspend your Account, without notice, pending an investigation by us relating to the transaction. You agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with such an investigation.
VicBet may, from time to time and at its discretion, conduct a review on the activity in your Customer Account in order to identify any suspicious, unusual, inappropriate or fradulent activity. In such an event, VicBet reserves the right to suspend your Customer Account pending the completion and outcome of that review.
You hereby indemnify and shall be liable to pay VicBet, on demand, all costs, charges or losses sustained, or liabilities incurred by VicBet (including but not limited to any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from your fraudulent, improper, misleading, manipulative or otherwise unacceptable actions or activity (whether or not unlawful).

Dispute Resolution

If you have a dispute or greivance regarding a wager placed, or attempted to be placed, with VicBet, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
We will use our best endeavours to resolve the dispute in good faith as soon as practicable after receiving details of your dispute or greivance.
If any Dispute cannot be resolved between VicBet and the Member, the Dispute must be referred to a representative of the Racing Victoria (the 'GWIC')via online or on phone. Nothing in this Rule precludes a party from urgent interlocutory relief from a Court if such relief is reasonably required.

Responsible Gambling

VicBet does not allow persons under eighteen (18) years of age to open or hold an VicBet Customer Account. If children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
VicBet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or requested that their Customer Account be suspended.
We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the VicBet Platform (or by contacting us).
If you are a Customer that has previously permanently self-excluded from VicBet, you must not subsequently attempt to open another Customer Account. VicBet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts, however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.

Promotions

VicBet may, at its absolute discretion, offer and provide promotions from time to time.
The terms and conditions applicable to the offer of promotions by VicBet are set out in the VicBet Wagering Rules accessible at https://www.vicbet.com/Rules.
By participating in any promotion offered by VicBet, you agree to be bound by these General Terms and Conditions and the Wagering Rules.

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