Terms & Conditions

How to Bet

General Provisions

The provisions contained in these General Terms & Conditions are subject to change without notice. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the VicBet Website.
Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
1. "Customer" means a registered holder of a VicBet Customer Account.
2. "Customer Credentials" means your VicBet User ID and access password.
3. "VicBet Rules" means any rules from time to time propagated by VicBet in respect of the VicBet Website and its use, and include:
  1. These General Terms & Conditions; and
  2. The VicBet Wagering Rules.
4. "VicBet Website" means our wagering website located at www.vicbet.com.
Any references to "you" or "your" in these General Terms & Conditions is a reference to a VicBet Customer.
Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to VicBet.
By opening a VicBet Customer Account, or by placing a bet with VicBet, you are deemed to have read, and agreed to be bound by:
1. The terms and conditions set out hereunder;
2. The VicBet Wagering Rules; and
3. The VicBet Privacy Policy.
These General Terms & Conditions shall be governed by, and construed in accordance with, the Laws of the State of Victoria and, in the event of any dispute arising from or in connection with these General Terms & Conditions, VicBet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.

About VicBet

'VicBet' is the trading name of VicBet Pty Ltd (A.C.N. 661 312 849).
You agree that VicBet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.
VicBet is licensed by Racing Victoria and regulated by Victorian Gambling and Casino Control Commission (VGCCC) to accept wagers via the Internet and the telephone 24 hours a day.

Customer Identification

Identity Verification Requirements
1. Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identify in order to use your VicBet Customer Account.
2. VicBet requires that all Customers successfully verify their identity before any deposit to your acount.
3. In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:
  1. A current Australian Driver's Licence;
  2. A current Australian Passport; and/or
  3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
4. If you are required to provide additional documentation in accordance with the preceding Clause, you may also be required to provide originals or certified copies where necessary.
Third-Party Identity Verification Services
1. VicBet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of VicBet Customers.
2. Your personal information may be supplied to any third-party engaged by VicBet to provide identity verification services.
3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

Management of Your Customer Account

Customer Information
1. You are responsible for ensuring that all personal information in your VicBet Customer Account is kept current. You must notify us immediately if any of your personal information changes.
2. You agree that, by opening a VicBet Customer Account, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about VicBet products, promotions, services and events from time to time.
3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third-party with access to your personal information including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third-party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body.
Customer Credentials
1. You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials have been compromised, you should notify VicBet immediately.
2. You are able to update your password via the VicBet Website, or via the telephone provided that your identity is able to be verified by the VicBet operator.
3. If you have updated your password, VicBet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
Activity in Customer Account
1. You will be responsible for any and all activity in your VicBet Customer Account.
2. Any wagers submitted via the Internet using a VicBet Customer Account, or via the Telephone having quoted a VicBet Customer's access credentials, will be deemed to have been validly submitted by the relevant Customer and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of VicBet Management.
3. You will not attempt to use the VicBet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder through collusion.
Errors & Miscalculations
1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your VicBet Customer Account.

Customer Conduct

Creation of Accounts
1. In order to open a VicBet Customer Account, you must be aged eighteen (18) years or above.
2. You must not open, or attempt to open, a VicBet Customer Account using another person's identity or personal information.
3. You must not access, operate or use, or attempt to access, operate or use, another person's VicBet Customer Account.
4. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
5. Except where expressly authorised by VicBet Management, you may not have more than one (1) VicBet Customer Account.
6. If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
  1. Open and unrestricted, we will transfer any funds in said account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
  2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds in any of your Customer Accounts will be refunded to you.
Use of Your Customer Account
1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying, the IP address of the device you are using to access the VicBet Website.
3. You will not use a proxy server, ''robot'' or other automated process or application to submit or place bets or other transactions to the VicBet Platform.
4. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the VicBet Website.
5. You will not be abusive or threatening towards VicBet staff in all of your dealings and communications with VicBet.
Breach of VicBet Rules
1. If we believe that you have breached the VicBet Rules, or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
  1. Suspend or close your Customer Account (either temporarily or permanently);
  2. Impose restrictions on your Customer Account including preventing you from accessing said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
  3. Require you to complete an account rectification and/or re-activation process;
  4. Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the VicBet Rules (regardless of whether you have previously provided such information) including, for example a statutory declaration regarding prior conduct, identification information, an undertaking regarding future conduct, or an authority to verify certain information with your financial institution; or
  5. Cancel, void or reverse any bets or transactions which were completed in contravention of the VicBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, VicBet without any liability on our part).

Banking

Deposits
1. You are able to fund your Customer Account by the following means:
  1. Debit Card (Please note that, in order to further protect our Customers against gambling beyond their means, we do not accept deposits via credit cards);
  2. Electronic Funds Transfer including via PayID; or
  3. Bank Deposit.
2. VicBet reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
3. If you use a credit or debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card. (When sending a copy of the card, the middle 8 digits of the credit card may be redacted for security purposes.)
4. If we require that you provide us with a legible copy of your credit card pursuant to the preceding Clause, you must have provided that card, and had it successfully verified by VicBet Management, before you will be able to withdraw funds from your Customer Account.
Withdrawals
1. All deposited funds must be turned over at least once before they will be able to be withdrawn.
2. You must have had your identity successfully verified before you will be able to withdraw funds from your Customer Account.
3. If you use a credit or debit card to fund your account, VicBet may (at its sole discretion) elect to deposit the proceeds back to the credit or debit card used for the deposit.
4. If you have used POLi Payments to fund your account, VicBet may (at its sole discretion) postpone the processing of any withdrawal requests until such time as any funds deposited via POLi Payments have been finally cleared and received by VicBet.
Transaction Fees
1. We do not charge our Customers transaction fees in respect of deposits or withdrawals except where those deposits are made by way of telegraphic transfer. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.
2. We may (at our sole discretion) elect to pass on charges levied by our financial institution (or the provider of our merchant facility) in respect of telegraphic transfers used to either deposit or withdraw funds into/from your VicBet Customer Account.

Fraud & Other Illicit Activity

VicBet reserves the right to withhold deposited funds, and/or any winnings to which you might otherwise be entitled, if we determine that your account has been funded fraudulently or via the misuse of a Credit/Debit Card. Your Customer Account will also be immediately and permanently closed.
VicBet will report any instances of inappropriate or fraudulent use of Credit/Debit Card will be reported to the competent authority.
You agree and warrant that you will not cancel, or instigate any 'charge-backs', of any deposits made to fund your Customer Account without first obtaining the consent of VicBet. In the event that any deposits to your Customer Account are cancelled or 'charged-back', you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with said cancellations or 'charge-backs', including (without limitation) those incurred by VicBet in recovering the relevant amounts.
VicBet reserves the right to:
1. Seek the fullest civil and criminal sanctions against any Customer involved in financial crime; and
2. To notify the relevant sport's governing body, or relevant competent regulatory or legal authority where we have reasonable grounds to suspect your involvement in financial crime or other illicit activity, without the need to provide you with prior notice.
If you dispute a financial transaction on your Customer Account relating to a third-party (e.g. Bank), VicBet may temporarily suspend your Account, without notice, pending an investigation by us relating to the transaction. You agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with such an investigation.
VicBet may, from time to time and at its discretion, conduct a review on the activity in your Customer Account in order to identify any suspicious, unusual, inappropriate or fradulent activity. In such an event, VicBet reserves the right to suspend your Customer Account pending the completion and outcome of that review.
You hereby indemnify and shall be liable to pay VicBet, on demand, all costs, charges or losses sustained, or liabilities incurred by VicBet (including but not limited to any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from your fraudulent, improper, misleading, manipulative or otherwise unacceptable actions or activity (whether or not unlawful).

Dispute Resolution

If you have a dispute or greivance regarding a wager placed, or attempted to be placed, with VicBet, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
We will use our best endeavours to resolve the dispute in good faith as soon as practicable after receiving details of your dispute or greivance.
If any Dispute cannot be resolved between VicBet and the Member, the Dispute must be referred to a representative of the Racing Victoria (the 'GWIC')via online or on phone. Nothing in this Rule precludes a party from urgent interlocutory relief from a Court if such relief is reasonably required.

Responsible Gambling

VicBet does not allow persons under eighteen (18) years of age to open or hold a VicBet Customer Account. If your children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
VicBet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or suspended.
We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the VicBet Platform (or by contacting us).
If you are a Customer that has previously self-excluded from VicBet, you must not subsequently attempt to open another Customer Account. VicBet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts, however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.
VicBet is a member of the Victorian Bookmakers' Association and adheres to the Victorian Bookmakers' Association Reponsible Gambling Code of Conduct. A copy of the Code of Conduct can be downloaded from the VBA website.

Bonus Bets

Bonus Bets may be awarded to selected customers pursuant to various promotions offered by vicbet.com or as otherwise directed, at vicbet's sole discretion.
Unless stated otherwise in a specific offer, Bonus Bets will expire 7 days after issue date.
If an account is Closed by the Client (Not a Self-exclusion) and Bonus bets were applied then these will stay active until the Client requests the VICBET account to be reopened. Bonus bets have an expiry date so if the expiry date passes and the bonus bets have expired they will not be reinstated.
For winning Bonus Bets, winnings will be paid excluding the initial Bonus Bet stake.This means if you have a $10 Bonus Bet on a selection paying $2.6, the net winnings paid will be $16 (i.e. $26 minus $10 Bonus Bet stake)
Unless otherwise approved in advance by vicbet, the maximum Bonus Bet on any one event is $500.
Unless otherwise specified in the terms and conditions for a promotion, any qualifying deposit made to obtain a Bonus Bet must be turned over at least once of odds of at least $2.0 before you can make a withdrawal from your Vicbet account, VBoost bets and Novelty bet types (H2H, Odds v Evens and Fav v Field) are not counted towards the turnover requirements as are bets on VPromo Races up to the Promotion limit. There are no turnover requirements on Bonus Bet winnings.
Vicbet reserves the right, at its absolute discretion, to refuse to allow a Customer to participate in Bonus promotions. If your state does not allow the giving of bonus bets for a promotion type, that overrides vicbet.com.
Customers considered to be abusing Bonus Bet promotions by any means (or breaching these terms and conditions) may have the eligibility for Bonus Bets, and any winnings from such Bonus Bets cancelled and revoked.
If your account remains unverified after the 3 day period any Bonus Bets unused will be declared null and void.
The maximum winnings payable on a Bonus Bet is $1,000.
Vicbet reserves the right to cancel, change or suspend any promotion or Bonus Bet at any time without notification.
Vicbet promotions which offer the possibility of Bonus Bets may include specific terms and conditions to when Bonus Bets can be used, i.e. restricted to use on specific events, or with a specific expiry date and customers should read the restrictions, if any, in the specific terms and conditions of the promotion.
Bonus Bets cannot be used to earn additional Bonus Bets.
The Vicbet VPromo for running 2nd and or 3rd/4th is available to Vicbet Clients that have regular wagers with us. Anyone who is only having VPromo run 2nd wagers will be denied this VPromo. To be eligible you will have had to have had at least 25 bets of similar value, all above $2 and the grace period before eligibilty kicks in is one month. Also VBoost, Derivative wagers, Bonus Bets and Novelty bets are not included in the 25 bets. As an example someone having 25 $2 bets and then wanting eligibility for $50 Run a Place Promos will be denied.

VBoost

The standard rules contained in Wagering Rules, including deductions, apply to VBoost bets.
Vicbet may in its absolute discretion, offer the VBoost feature to selected customers for selected products, markets, pricing or bet types. Vicbet reserves the right to change, suspend or remove the availability of the VBoost feature at any time.
The VBoost feature is currently only available for Fixed WIN and Tote WIN bets.
The VBoost is not available where a Bonus Bet has been used.
The maximum winnings using VBoost enhanced odds will be limited to $5,000 for thoroughbred races and $2,000 on greyhound and harness races. Where a wager is accepted above these limits in error, Vicbet reserves the right to resut the Vboost bet above these limis at the non boosted odds.
The number of VBoost bets which may be made available to a client on a particular day will be at Vicbet's absolute discretion. All VBoost bets made available to a client will expire at midnight (Melbourne time). No VBoost bet tokens will roll-over to the following day.
The price available to you when you apply your VBoost will be at Vicbet's absolute discretion.
If the VBoost feature is available for your bet selection, you will see the VBoost token on your Bet Slip. You will need to select the VBoost button and the boosted price will be displayed. If you wish to take the price hit submit.
The use of the VBoost for a Vicbet client fits under the fair use policy
1. Where the customer's total VBoost bets (either in terms of turnover or number of bets placed) exceeds the customer's total non boosted bets the the VBoost will no longer be available for that customer. For the purposes of calculating turnover or the number of bets on non-promotional events and markets, only bets placed at a dividend of $2.00 or higher will be taken into consideration.
VBoost is intended for recreational punters. Professional gamblers and clients deemed by Vicbet to be abusing the spirit of VBoost will not be eligible to use it. Vicbet reserves the right to make VBoost unavailable to clients to be considered to be abusing VBoost or other promotions.
Please note if you open an account and have a VBoost wager or a Bonus Bet and then request a withdraw it will be declined as the VBoost/Bonus wager does not count towards your rurnover. If for example you deposit $200 & have a $200 VBoost wager then you will be required to have a $200 Non-Promotional wager before a withdraw can take place.

Vicbet Promotions and Promotional Products

Eligibility and Fair Use Policy
1. Vicbet management reserves the right to, at any time and at its sole and absolute discretion, determine and/or revoke a Vicbet customer's eligibility to receive any Vicbet promotion or promotional product for any reason whatsoever. This includes (without limitation) where a customer is deemed by Vicbet (at its sole and absolute discretion) to:
  1. to be abusing a Vicbet promotion or promotional product by only having Promo wagers. If this occurs we will make you ineligible immediately and advice by Email, phone call or Live Chat.
  2. Attempting to have for example 25 or more $2 bets to qualify and then wanting $50 Promo Bets on the Run 2nd or 3rd VPromos. This is against the spirit of the Promo, we use a variance of about 10% in bet size.
  3. If a Vload deposit bonus is offered and you withdraw an amount in the day leading up to the promotion period and then make the deposit the bonus will not be added.
  4. to be a non-recreational punter; or
  5. otherwise be in breach of any of the terms and conditions relating to promotions and/or promotional Products contained in the Vicbet Terms and Conditions.
2. Owing to the increased prevalence of syndicates taking unfair advantage of wagering promotions, Vicbet customers will not be eligible to receive the benefit of promotions or promotional products until such time as Vicbet management has deemed (at its sole and absolute discretion) that the Vicbet customer's wagering activity is both genuinely recreational and legitimate (in the sense that the nominal Vicbet account holder is in fact solely responsible for the opening, funding, use, and control of their Vicbet customer account).
3. Without limitation, the following shall constitute abuse of a Vicbet promotion or promotional products by a Vicbet customer:
  1. allowing a third party direct or indirect access to the Vicbet customer account.
  2. where the customer's total bets on promotional events or markets (either in terms of turnover or number of bets placed) equal or exceed the customer's total bets on non-promotional events or markets. For the purposes of calculating turnover or the number of bets on non-promotional events and markets, only bets placed at a dividend of $2.00 or higher will be taken into consideration.
  3. where, in the reasonable opinion of Vicbet, a customer is creating multiple customer accounts or otherwise colluding with multiple account holders in order to 'stockpile' promotions or acquire the benefit of more than their prescribed allotment of promotional products.
4. Only one Vicbet customer per household is eligible for Vicbet promotions or promotional products during one specific event.
5. Every Monday, Vicbet will assess the eligibility of all active Clients to be included in or excluded from the Promo offerings. If you are ineligible for the Vicbet Promo offerings at the commencement of the day, then you will not be included on that particular day.
6. If an established Vicbet account is given a bonus with a deposit, for example a $500 deposit & 20% is added then $600 will need to be placed in bets before any withdrawal can take place. This $600 excluded wagers under $2 and the novelty bet types including H2H, Odds v Evens and Fav v Field.
7. If Vicbet management suspects that a Vicbet customer is part of a syndicate or otherwise using their Vicbet customer account primarily to abuse Vicbet promotions or promotional products, Vicbet management may, prior to allowing any funds to be withdrawn by that customer, request evidence to support the fact that the relevant customer account was solely used and funded by the customer and that there was no interaction with a third-party at any time in connection with the opening and/or funding of the customer account or the placement of any relevant transactions.
8. If there is no specific date given for when bonus bets expire from a specific promotion, the overarching ruling will be that bonus bets expire 7 days after they are redeemed.
9. To the extent that circumstances arise for which no provision is made in these rules regarding Vicbet promotions and promotional products, Vicbet reserves the right to make a ruling to resolve said circumstances in its sole and absolute discretion, with said ruling being final and binding.
Run2nd/3rd Bonus Promotion
1. Run 2nd/3rd gives you the chance to get your stake (up to a specfied amount) returned in Bonus Bets if your eligible cash Fixed-Odds Win racing bet finishes in the selected positions specified for an applicable race.
2. Run2nd/3rd bonus bets must be used on the day they are received.
3. If the promotion is for Run2nd there must be a minimum of 7 runners.
4. If the promotion is for Run2nd or 3rd there must be a minimum of 8 runners
5. Vboost bets are not eligible.
6. The Run2nd or Run2nd3rd promotion may be for tote win bets or either tote or fixed win bets but this will be specified in the promotion advertisment.
7. You must be eligible for promotions to use this promotion
Vrewards Loyalty Program
1. (A)Eligibity for Vrewards Loyalty Rewards Program
2. The Vrewards loyalty rewards program is a loyalty program in which all Vicbet customers are eligible to participate.
3. Vicbet customers are automatically subscribed to Vrewards loyalty rewards program upon registering with Vicbet, and are deemed to have accepted the terms and conditions relating to said program.The terms and conditions of the Vrewards loyalty rewards program shall be read in conjunction with all other terms, conditions and rules of Vicbet
4. Vicbet Customers may unsubscribe from the Vrewards loyalty rewards program at any time either by opting out online or otherwise by contacting Vicbet.
5. Vicbet reserves the right to suspend or terminate the Vrewards loyalty rewards program at any time without notice. In the event that the Vrewards loyalty rewards program is suspended or terminated, any Loyalty Rewards Points earlier accrued by customers may, at Vicbet's sole and absolute discretion, be forfeited and/or expunged.
6. Vicbet reserves the right to, at any time, exclude any customer from the Vrewards loyalty rewards program if vicbet management determines, at its sole and absolute discretion, that the customer is abusing or has abused the Vrewards loyalty rewards program.
7. In addition to, and without limiting, the provisions detailed above in 'Eligibility & Fair Use Policy', the following actions shall also constitute abuse of the Vrewards loyalty rewards program:
- Continually depositing and withdrawing from a Vicbet customer account in order to maximise the accrual of Vrewards loyalty rewards points. Depositing a figure far in excess of what is, in the view of Vicbt management, reasonably required for the betting needs of the relevant customer with the intent to generate additional Vrewards Points. (This might be indicated when funds are withdrawn shortly after the turnover necessary for rewards points to accrue to the customer has been achieved.
- (B) Accruing Vrewards Loyalty Points.
- (i) Racing bets - Betting on any race - client receives 1 point for every $1 spent, providing the price was $2.00 or better.
- Deposits - Making a deposit - clent receives 1 point for every $2 deposited, however this is on hold until they have turned over their deposit once at a price of $1.50 or higher.
- (ii) Customers can view their Vrewards loyalty rewards points in the benefits tab of My Account section on the Vicbet platform.
- (iii) A maximum of 250,000 Vrewards loyalty points can be accrued by a Vicbet customer each week. For the purposes of this clause, a week shall be defined as the period running from 12:00am on Sunday to 11:59pm on the following Saturday.
- (iv)There is a Balance Limit of 2,500,000 Vrewards loyalty points.
- (v)Any Vrewards loyalty points accrued in respect of bets or transactions that are later cancelled for any reason whatsoever (including, without limitation, at the request of a customer or owing to the abandonment of an event or scratching of a runner), will be automatically deducted from the Customers's Vrewards loyalty points balance.
- (vi)Vrewards loyalty points may, at the discretion of Vicbet management, be annulled or expired if a customer has not registered a wager with Vicbet for a continuous period of six (6) months or more.
- (C) Redeeming Vrewards loyalty points
- (i)Customers can redeem Vrewards loyalty points at their discretion via the benefits tab in the My Account section of the Vicbet platform.
- (ii) Customers are entitled to redeem $1.00 in bonus bet for every 100 Vrewards loyalty points

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